Privacy Policy

1. Who we are

Open Play Development Centre is committed to protecting your personal data in accordance with the UK GDPR and the Data Protection Act 2018.

2. Data we collect

We may collect and process the following types of personal data:

• Name and email address
• User role (coach or player)
• Booking details (such as date, time, and session notes if provided)
• Contact details provided during booking
• Payment information (processed securely by Stripe only)
• Technical data such as IP address, browser type, and device information

3. How we use your data

• To facilitate bookings between players and coaches
• To process payments and refunds
• To send service-related communications
• To improve platform performance, functionality, and security
• To comply with legal and financial obligations

4. Data sharing

• Booking information is shared only with the relevant coach or player
• Payments are handled securely by Stripe
• We do not sell personal data to third parties
• We may share data where required to comply with legal obligations
• Service providers may process data on our behalf to support the platform

5. International transfers

Some of our service providers, such as payment processors or hosting providers, may process data outside the United Kingdom or European Economic Area. Where this occurs, appropriate safeguards are used to ensure your data remains protected in accordance with UK GDPR.

6. Data retention

• Account and booking data is retained while your account remains active
• Financial records may be retained for up to 6 years for legal compliance
• You may request account deletion at any time

7. Your rights (UK GDPR)

Under UK GDPR you have the right to:

• Access your personal data
• Correct inaccurate or incomplete information
• Request deletion of your personal data (subject to legal obligations)
• Restrict or object to processing of your data
• Request transfer of your data to another service (data portability)
• Lodge a complaint with the Information Commissioner’s Office (ICO)

Requests relating to your data can be made using the contact details below.

8. Security

We use appropriate technical and organisational measures to protect your personal data. However, no system can be guaranteed to be completely secure, and users should take reasonable steps to protect their own account access.

9. Changes to this policy

We may update this Privacy Policy from time to time. Significant changes will be communicated via email or through the platform.